Return Policy

The bug-free guarantee comes first

If the kit is not working, tell us before you box anything up. Apply your treatments on the schedule we send, and if the bugs come back between treatments we will make it right, starting with a free re-treatment shipped to your door. Most "it did not work" cases are solved with a re-treatment and a quick application tip, at no cost. Email Info@liquiddeathsolutions.com with your order number and what you are seeing.

Returns

Unopened, unused kits can be returned within 30 days of delivery for a refund of the purchase price. Because the treatment is a registered pesticide, we cannot accept returns of opened or partially used treatment; if something is wrong with an opened kit, use the guarantee above and we will sort it out directly.

To start a return, email Info@liquiddeathsolutions.com with your order number. We will confirm the return address and next steps before you ship anything back.

Damaged or incorrect orders

If your kit arrives damaged, leaking, or missing something, email us within 7 days of delivery with a photo and your order number and we will ship a replacement. Do not use a damaged or leaking product container.

Subscription renewals

You can cancel your annual plan any time before a renewal charge and pay nothing further. If a renewal charge went through that you did not want, contact us within 14 days of the charge and before the renewal kit ships, and we will cancel and refund it. Once a renewal shipment is on its way, the unopened-return window above applies instead.

Refund timing

Approved refunds go back to your original payment method through Shopify, usually within 5 to 10 business days of approval depending on your bank.